An open order is an order that has not been filled yet, such as a limit or stop order waiting for your price. You view and cancel open orders on the website and in the app.
Viewing or cancelling an open order on the website
- In the menu on the left, under ‘Trading & Activity’, click ‘Open orders’.
- Click the order. You see the limit price, the status and what you pay or receive, among other things.
- Click ‘Cancel order’ and confirm with ‘Cancel order’.
You see the message ‘Your order is cancelled.’ The reserved amount becomes available in your account again.
Viewing or cancelling an open order in the app
- Tap ‘More’ and choose ‘Open orders’.
- Tap the order. ‘Order details’ opens.
- Tap ‘Cancel order’ and confirm with ‘Cancel order’.
You see the message ‘Order cancelled’.
Can I cancel any order?
You can only cancel an order that is still open. If the status is ‘In cancellation’, the order is already being cancelled. A filled order is no longer listed under Open orders.
Will I get a confirmation when my cancellation is processed?
Yes. On the website you see ‘Your order is cancelled.’ In the app you see ‘Order cancelled’.