What do you need?
To reset your 2FA, you need a valid form of identification. This can be your passport, ID, or driver's license.
Step 1: Create a video
Open the camera on your computer or phone with the selfie function. Make sure your face and identification document are clearly visible. Start the video and speak the following sentence, replacing the words with the correct information:
"Today (state the date of the day on which you are submitting this video) DD-MM-YYYY, I, (name), request a 2FA reset for my Amdax account registered to email address: janjansen@janjansen.com. I am aware of the risks and confirm that these are my own actions."
Step 2: Check the video
Check if the video meets the following criteria:
Your face is clearly visible
The identification document is clearly legible
The spoken sentence from the previous step is clearly audible. Including the current date, name, and correct email address.
Step 3: Send the video
Send the video to support@amdax.com with the subject: "Account 2FA reset request."
Note: Use a WeTransfer link or Google Drive link for this. It’s important that you generate the link yourself and do not send it directly to us via WeTransfer or Google Drive.
Important: Send the email from the same email address linked to your account.
Step 4: Set up a new Two-Factor Authentication (2FA) for your account
You will receive a message once the support team has approved your request. Log in to your Amdax account and set up a new two-factor authentication (2FA). Since an account without 2FA is unprotected, we recommend doing this as soon as possible. Always keep your recovery code in a safe place.
Need help?
We're here to assist. Feel free to contact our account team. You can do this via the chat function.